Why use Helpdesk Heroes?
Our growing team of IT professionals support a wide range of clients. From small start ups to large companies. We have a wealth of expert knowledge and a strong focus on IT security. We believe in superfast customer services and make it our priority to ensure all our clients have peace of mind at all time.
Where are the HelpDesk Heroes offices based?
We are based in London SE1, 5 minutes from Borough station.
Do you only provide IT support for companies in London?
We support the majority of our clients in London. We also have clients around the UK as well as businesses with branches in multiple locations in the UK around the world.
Do I have to sign a contract?
We can provide a contract for you or if you need our services on an ad hoc basis, we can do that too. Depending on requirements we provide SLA’s for clients looking for ultimate peace of mind with their business IT network systems.
Our managed IT Services allow clients to benefit from our resources and experience, with a team ready to to help at any time.
How do you provide IT support?
You can email or call our team for any information about our services. We proovide IT support by phone, or onsite, depending on the nature os the issue.
Simply raise a ticket and our IT heores will get straight back to you and you will be able to monitor and keep track of progress. We work fast and and make sure that any tickets raised are responded to as efficiently as possible.
What if I need regular onsite IT Support for my business?
That’s no problem. We can arrange a regular schedule where we visit your site. We can take care of regular tasks and general manainance as well as deal with any issue as they arise.
Do you offer 24×7 support?
Yes we do. Our helpdesk is open from 8am to 6pm Monday to Friday and we provide IT and network systems monitoring and support 24 hours a day, 365 days a year.
Are you insured?
Yes. We are insured and have cover for the following; Professional Indemnity, Public and products liability and Employers’ liability.
We can provide copies of our insurance certification upon request.
Can HelpDesk Heroes benefit my business?
The answer is ‘Yes absolutely’. Our Outsourced IT services gives your business a full team of experts with an indepth knowledge of IT and website solutions.
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